Privacy Policy

1. Introduction

Welcome to Ward 23 Connect. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our WhatsApp Grievance Management Bot and associated web services.

2. Information We Collect

When you interact with our WhatsApp Bot, we collect the following information:

• WhatsApp Phone Number: Used to uniquely identify you and send updates regarding your grievances.
• Profile Name: Collected from WhatsApp to address you properly.
• Media & Photos: Images you capture and upload to report civic issues.
• Location Data (GPS): Location pins you drop to help us locate and resolve issues.
• Text Descriptions: Any descriptions or text messages you send to the bot.

3. How We Use Your Information

Your data is used strictly for civic management purposes:

• To register, track, and resolve the grievances you report.
• To send you automated status updates regarding your reported issues via WhatsApp.
• To assist municipal workers in physically locating the reported issues using your GPS data.

We do not sell, rent, or share your personal data with marketing agencies or unauthorized third parties.

4. Third-Party Services (Meta)

Our service operates using the official Meta WhatsApp Cloud API. By interacting with our bot, your messages, photos, and location pins are processed through Meta's infrastructure. Please refer to Meta's official WhatsApp Privacy Policy for details on how Meta handles data transmission.

5. Data Retention & Security

We employ industry-standard security measures to protect your data. Grievance data, including photos and location data, is retained only as long as necessary to resolve the civic issue and maintain public records for auditing purposes.

6. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your data, please contact the Ward 23 Councillor's office directly.